Join Our Team as an Account Coordinator!
Location: Oklahoma City, OK

VI Core Values:

• RESPECTFUL: Do unto others as you would have them do unto you.
• CREATIVE: We use original ideas to solve problems.
• HONORABLE: We always take the high road and are willing to meet others more than halfway.
• DEPENDABLE: Good teammates are trustworthy and reliable.
• SMART: The best marketing comes from analytical minds.
• DRIVEN: Success isn’t accidental. We must strive for it daily.

Position Summary:

• Account Coordinators provide assistance to the Account Managers, Leads and assigned Group in the day-to-day management of accounts and develops the skills necessary to advance to the position of Account Manager. 

Essential Duties and Responsibilities:

• Team Support
  • Provides administrative assistance to Account Managers, Senior Account Managers, Leads and Group Account Directors on day-to-day activities for assigned clients.
  • Responds to client phone calls and emails.
  • Prepares all agendas, notes and action steps for meetings related to the team and its clients.
  • Assists in mailing documents to the client, filing proposals, maintaining correspondence and other materials related to client service.
  • Maintains client files for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for accurate proofreading and meeting of client standards.
  • Is responsible for proofreading copy, artwork, and printers’ proofs; sees that all work completes the standard agency approval process before being reviewed by clients or turned over to suppliers.
• Client Support
  • Maintains project status documents for team and client reference.
  • Gathers and assembles background information and analyses as needed.
  • Provides account and/or campaign coordination of production and creative deadlines, media placements, etc., to ensure continued progress of client workflow.
  • Stays aware of client activities to provide support when Account Managers are unavailable.
  • Makes sure all projects proceed according to plan and deadlines, drawing attention of Account Managers to potential problems before they occur.
  • Provides input in planning stage as requested by Account Managers and strategy team.
  • Handles paperwork and maintains files on all client activities, their competitors and their industries; maintains client correspondence file, approvals, copy, forms/documents, supplies for daily processing and tracking of client service work, etc.
• Community Management Support
  • Monitor comments, DMs, tags, reviews, and mentions.
  • Respond to questions, praise, complaints, and criticism.
  • Escalate sensitive or crisis-level issues quickly.
  • Maintain brand tone and voice consistently.

Education, Qualifications and Certifications:

• Bachelor’s degree required, preferably in advertising, marketing, communications or public relations.
• Related internships preferred.
• Motivated personality with an eagerness to grow within the agency.

Required Skills and Certifications:

• Digital certifications are beneficial.
• Exhibits a proactive and team-oriented personality to positively work with all team members.
• Desire to learn from experienced team members.
• Ability to collaborate effectively with other agency departments to meet common goals.
• Strong project management skills needed to manage multiple projects simultaneously.
• Proactive mindset with ability to self-regulate in order to complete task list by stated deadlines